Position : Cloud Support Engineer
Location : Trivandrum
Duration : Full Time
Mandatory Skills
• 5+ years of experience in providing technical support with excellent written and verbal communication skills
• Strong knowledge in one or more of the following - Kubernetes, Linux Administration, Networking, DevOps
• Worked directly with customers in providing high-end technical support including troubleshooting in Cloud Services.
• Strong understanding of administration (user accounts, permission models, access control)
• Familiarity with networking (NAT, firewalls, basic routing, load balancing, etc.)
• Familiarity with common Linux troubleshooting tools (vmstat, iostat, lsof, strace, etc.)
• Experience with VMs and Container (Google Compute Engine, GKE, VMware, Amazon EC2, etc.)
• Certifications in Google Cloud Platform, AWS, or Azure
Roles & Responsibilities
• Provide support for Google Cloud Platform products and solutions including, Google Kubernetes Engine, Google Compute Engine, Cloud SQL, Stackdriver, and other Google-related services.
• To work as a team, and understand issues mentioned in cases
• Escalate issues to Google support when required and keep following.
• Follow GCP best practices guidance and keep your knowledge up to date.
• Ensuring accurate and timely resolution for assigned cases.
• Providing front line support for multiple clients
• On-call support or remote assistance as required needs to be done.
• Investigate and resolve customer incidents and cases.
Desired Skills:
• Administrator-level knowledge of Linux/Unix or Windows systems.
• Network/Performance monitoring and logging
• IT Security concepts and applications
• Experience with Google Apps for Business (Gmail, Sites, Docs)
• Any scripting language Py, JavaScript or Bash
• Candidates should be open to working in US shift timing and get trained and certified on Google cloud (Associate cloud engineer/ Professional Cloud Architect ) within the first 180 days of joining.
Please forward your resumes to abhinav.galaxyinc@gmail.com
