Position: Senior Sales Engineer ( #PreSales #Contactcenter #Telecom/Technical Implementation )
Location : Tokyo , Japan or Vietnam
Experience: 6 - 15 years
Duration: Full Time
Number of Positions: 2
Responsibilities
· Should have handled multiple customers through the presales life cycle in the previous assignments acting as one point of contact
· Prepare customer/vertical specific sales collaterals Capability presentations, Case studies, Solution documents, Whitepapers etc. by working closely with the respective practice teams
· Experience in RFP/RFQ/RFI management, coordinating with delivery & sales team for capturing the responses and a good understanding of End to End sales life cycle
· Handling product Demo presentation and must be able to highlight the core value proposition of the clients solutions. Must be able to both functional and technical sessions of the demo
· Must be able to prepare detailed scope documents for various stages covering overall engagements, statement of work and other relevant details
· Should be able to explore and grasp the new projects requirements from customers and correlate the present solution offerings along with inputs from sales, delivery & product teams to come up with a high-quality proposal response
· End-to-end ownership of the proposal and provide a response for timely submission
· Coordination between Sales and other internal teams
· Liaising with various teams and departments and collate information in a timely manner
· Close the feedback loop by providing product team with inputs to influence product roadmap as received from the market
Required Qualification
Technical/Job Skills
· Should have good writing and articulation skills
· Strong experience in contact center domain with AI
· Good presentation skills, well versed with MSOffice (Word, Excel, PowerPoint) to prepare proposals, case studies, marketing collateral etc.
· Ensure adherence to timelines, multi-task and prioritize under pressure for all the deliverables
· Aptitude to self-learn, highly motivated and ability to adapt to a complex situation
· Self-confident, resourceful, highly competitive and be a team player
· Must have the willingness to travel to customer locations around the world
Other Skills/Experience
Good communication skills
Nice To Haves:
Call Center Background
Good to have SAAS based B2B enterprise experience
Additional Guidelines:
-Candidate with relevant experience with Contact center should be at least 3 to 5 years
-Customer facing role
Please forward your resumes to abhinav.galaxyinc@gmail.com
